Alerts can make the difference in whether a dispute becomes a chargeback. And we’re glad to hear that you’re interested in enrolling in our feature, Chargeback Alerts. Here's how you get it done:
1. Find the Gold ‘Alerts’ Banner
You’ll see it on the Overview page, just below the Disputes section. Click on ‘Enroll Now’ in order to get started.
2a. Add Your Merchant Billing Descriptor(s)
You may or may see a list of billing descriptors on this part of the form. If you see a list, you can choose which descriptors you want to receive an alert by clicking on a blank box. Once you see a green checkmark, you’re good to go.
If you don’t see any descriptors, if you don’t see the descriptor that you want to receive alerts, type in the name of the descriptor on the bottom of the list. Click ‘+Add Descriptor’ and then click on its blank box in order for it to receive alerts.
2b. Select Your Merchant Category Code (MCC)
This is optional. We’re curious to know a little bit more about the businesses using Alerts. Whether or not you decide to select your MCC, click on ‘Continue’ in order to go to the next step.
3. Choose Your Preferred Automated Actions
And you can choose all of our options, if you prefer. With Alerts, you can automate the following actions:
- Cancel an order or service fulfillment
- Reroute an order that has been shipped
- Automatically refund customers
- Deactivate gift cards before their value is used
After you choose what you want, click on ‘Continue’ in order to go to the next step.
4. Pricing Disclosure
You will be charged $40 per alert. And these alerts will be sent to the email address that is added in the Chargeback account. This section of the form will allow you to review the billing descriptors you want to receive an alert. It will be in a list under ‘Descriptor name’.
You can add your payment method in the bottom of the form. Make sure to double check if the right card information is added in the form.
After all that, click on ‘Continue’.
5. Yes or No: Do You Currently Receive Issuer Alerts Through Any Other Provider?
This is important because it will let us know where we need to pull API. If you answer ‘yes’, that means we need your issuer to enable API. If you answer ‘no’, then we need you to enable API from your merchant account.
Click on ‘Save & Enroll’ after you answer this question.
6. Commence A Victory Cheer
Hooray! You’re now officially enrolled in Alerts. Feel free to contact us if you have anymore questions about the Chargeback App.