If you have a payment gateway or Ecommerce platform connected and you receive a chargeback, you can then find the appropriate order, transaction, or dispute using the top navigation bar and select "RESPOND NOW."
You'll see that all of the data from your connection, such as Authorize.net, is already imported, saving you time.
From here, you'll be guided through the appropriate evidence needed to complete the dispute.
- Navigate to a dispute (or an order or transaction that you know was disputed by a customer)
- Click "RESPOND NOW"
- Input any missing data about the customer, etc.
- Add any additional compelling or required evidence
If you don't have any accounts connected to our platform, you'll have to enter much of the case details and evidence manually. Start by selecting "Create" from the OVERVIEW page